Shipping & Refund Policy
Shipping Information
Order Processing
We process orders on working days. If you order before 2 PM on a weekday, it usually goes out the same day or next morning.
Orders placed on Sunday or a public holiday get processed the next working day.
Estimated Delivery
- Lucknow: 1 to 2 working days
- Rest of Uttar Pradesh: 2 to 4 working days
- Other states: 4 to 7 working days
These are estimates. Delays can happen — especially during festivals or bad weather — and we'll keep you informed if that's the case.
Charges & Tracking
Charges are shown at checkout before you pay. We run free shipping offers from time to time — keep an eye on the homepage.
You'll get a tracking link on your phone or email once the order ships. If your tracking isn't updating for more than 48 hours, reach out to us — we'll follow up with the courier.
Tampered Packages
Don't accept it.
Or if you already have, take photos immediately and contact us within 24 hours. We'll take it up with the courier and replace the product if needed.
Returns & Refunds
When can I return something?
You can return a product within 7 days of receiving it if:
- It's defective or stopped working on its own.
- We sent the wrong item.
- It's visibly different from what was shown on the website.
We don't accept returns just because you changed your mind, unless the product hasn't been opened and is in original condition. Contact us and we'll see what we can do.
How to return
Email us at info@webdigitronix.com with your order number and a photo of the problem.
We'll respond within 2 working days and arrange pickup or ask you to drop it off, depending on your location.
Please don't return anything without talking to us first — unrequested returns can't be processed.
Refund Process
Once we get the product back and check it, the refund goes to your original payment method within 5 to 7 working days.
You'll get an email confirmation when it's successfully processed by our finance team.
What can't be returned
- Used products or products without their original packaging.
- Items with physical damage caused after delivery.
- Products marked 'non-returnable' on the listing page.
- E-waste items that have already been submitted for collection.
Need help with an order?
If you think a shipping charge looks wrong or need help initiating a return, our team is here for you.